Applicant tracking software is a natural next-step for companies that have outgrown their current hiring tools.
But your choice of ATS—its features and pricing structure—will shape your hiring process for years to come. It can influence collaboration between recruiters and candidates. It can help or hinder your ability to hire from within your existing network. It can positively or negatively impact recruiters’ relationships with their hiring managers. As your company scales, the right ATS becomes a powerful tool for saving time and improving relationships.
To help you find the ideal recruiting tool, we’ve put together a list of seven simple questions to ask before you buy.
1) How is the ATS priced?
Many applicant tracking systems charge per user. Others use pricing tiers built around the number of jobs you post: posting 100 jobs will cost more than posting 50, which costs more than 10, and so on. In both cases, these pricing structures penalize you for actually using the software: the more team members you add to the ATS and the more jobs you post, the more you have to pay.
Your ATS shouldn’t limit collaboration by restricting you to a handful of users. Instead, look for an applicant tracking system that offers:
Straightforward monthly pricing, making it easy to understand your costs and budget appropriately.
Unlimited users, allowing you to add extra team members without incurring extra fees.
Unlimited job postings, so you can promote every new vacancy without worrying about restrictions.
Chances are, you’ll want an ATS that you’ll use for years to come, so look at both the current cost and the future cost. Even if the tool is affordable with 5 or 10 users, there’s no guarantee the same would apply at 100 or 500 users.
2) What additional fees can we expect to see?
Some ATS vendors use pricing structures laden with extra costs and expensive add-ons, even locking core functionality behind additional fees. In these cases, it’s important to understand the difference between the sticker cost and the actual cost of the features you’d want to use.
These extra costs can include:
Reporting fees, charging you extra to generate performance reports or access the tool’s API.
Onboarding, implementation and data migration fees, levying extra costs to get the tool up-and-running.
Customer support fees, touting effective customer support as a “premium” add-on.
Instead, look for an ATS that has a clear pricing structure, and check that all of the functionality you’ll use is accounted for in the price. That means:
Free access to reporting functionality, out of the box. It’s your data, so why should you pay extra to report on it?
Free onboarding, implementation and data migration support. You’re already paying for a monthly license, so why should you pay for setup as well?
Free customer support that scales with your company size and usage. Customer support becomes a bigger priority as you grow, so look for ATS vendors that provide effective support for all team sizes.
Extra costs quickly add up, so the sooner you can shed light on add-ons and fees, the better.